Assistant Manager

Assistant Manager

Due to exciting growth in the company, we are looking for an Assistant Manager to join our team in Exeter.

Reporting into the Branch Manager you will work a 45-hour rota, inclusive of weekends, and will mainly be dealing with customers coming into the branch on a day-to-day basis and any customer enquiries arising.

The successful candidate will be a hardworking individual, who enjoys an exciting and fast-paced workday, whilst working with a variety of different customers. They will be required to work alongside the Branch Manager to ensure that the branch is well managed with the team providing an efficient vehicle hiring service to all customers, providing a positive experience.

About the Role:

  • Assisting in providing year on year growth in Fleet, Revenue and Profitability, while maintaining high fleet utilisation.
  • Helping to develop all team members so that they are trained, competent and motivated to provide support in all aspects of branch activity, promoting a positive “Can Do” attitude.
  • Actively canvas local branch area for small business users, building strong relationships based upon reliability and service.
  • Providing good sales leads to the Business Development Management team when opportunities for larger accounts are encountered.
  • Provide effective account management to all local branch assigned businesses, and support the Business Development Management team with account management and feedback for local and national business.
  • Ensuring that the branch offer excellent customer service at all times.

About U-Drive:

Established 40 years ago, U-Drive is a family-owned and operated vehicle rental company supplying high quality cars, LCVs, and specialist vehicles across the UK. Our friendly team take pride in working together to provide superb service to our business customers and private hirers alike.

Key skills, qualifications and attributes required include:

  • Have a full clean UK driving licence
  • Have a positive, ‘Can do’ attitude
  • Be able to work in a fast-paced, changing environment
  • Be a team player
  • Customer service, prioritising customers, delivering a high quality service which meets the expectations of the customer. Responding promptly and effectively to queries and issues, continuously improving the service provided.
  • Have an excellent telephone manner and communication skills
  • Be able to work to deadlines and work under pressure
  • Be resilient and be able to deal with customer queries and complaints
  • Managing and development of others, lead, encourage, inspire and support others to develop confidence and capability to help them realise their full potential.    

What We Can Offer You:

  • 30 Days (Including Bank Holidays) Annual Leave in your first year, accruing an additional day after 24 months service until your 5th year where you will have 33 days Annual Leave
  • Training and development opportunities
  • Discounts at 3,000+ stores
  • Free Eye Tests
  • On-Site Parking
  • Competitive Pension
  • Employee Discount across U-Drive branches
  • Employee Wellbeing Program

Location: Exeter

Salary: £27,500 per annum

Exeter Rental


Assistant Manager Rental


Previous team leadership experience a requirement, must hold a full UK Driving Licence