Customer Service Representative

Customer Service Representative

Due to exciting growth in the company, we are looking for a Customer Service Representative to join our team in Southampton.

Reporting into the Branch Manager you will work a 45-hour rota, inclusive of weekends, and will mainly be dealing with customers coming into the branch on a day-to-day basis and any customer enquiries arising.

The successful candidate will be a hardworking individual, who enjoys an exciting and fast-paced workday, whilst working with a variety of different customers. They will also be working as part of one of the most essential teams to U-Drive.

About the Role:

  • Generating quotes based on a customer’s requirements and taking bookings
  • Confirming vehicle bookings and customer’s needs through customer calls
  • Administration of Rental Hire Contracts
  • Using internal systems to create and process the vehicle bookings
  • Check customer ID presented and make decisions based on our insurance requirements
  • Offering additional insurance products, upgraded vehicles or add-on sale items at point of sale
  • Checking vehicles in and out with a customer and generating and explaining terms of the hire with the customer
  • Taking payments and making refunds via credit cards and cash handling and online payment processing
  • Dealing with customer queries and complaints, over the phone and face to face
  • Undertaking vehicle checks with the customer highlighting existing and new damage caused during hire
  • Managing vehicle faults, damage or SMR of vehicle to workshops
  • Assisting with deliveries and collections of vehicles when required
  • Assisting with valeting of vehicles when required

About U-Drive:

Established 40 years ago, U-Drive is a family-owned and operated vehicle rental company supplying high quality cars, LCVs, and specialist vehicles across the UK. Our friendly team take pride in working together to provide superb service to our business customers and private hirers alike.

Key skills, qualifications and attributes required include:

  • Have a full clean UK driving licence
  • Have a positive, ‘Can do’ attitude
  • Be able to work in a fast-paced, changing environment
  • Be a team player
  • Provide excellent customer service
  • Have an excellent telephone manner and communication skills
  • Be able to work to deadlines and work under pressure
  • Be resilient and be able to deal with customer queries and complaints

What We Can Offer You:

  • 30 Days (Including Bank Holidays) Annual Leave in your first year, accruing an additional day after 24 months service until your 5th year where you will have 33 days Annual Leave
  • Training and development opportunities
  • Discounts at 3,000+ stores
  • Free Eye Tests
  • On-Site Parking
  • Competitive Pension
  • Employee Discount across U-Drive branches
  • Employee Wellbeing Program

Location: Southampton, Hampshire

Salary: £25,000 per annum

Get in contact with our recruitment team on 01202 013657 or [email protected]

Southampton Rental


Customer Service Representative


Previous customer service experience an advantage, must hold a full UK Driving Licence