As we grow into a national company, we continue to maintain our values as a family business that started small over 40 years ago and instill in our team to offer excellent customer service in all that we do.
We are long-term proud members of the BVRLA and follow their Codes of Conduct.
This provides customers with the reassurance that we are committed to delivering the highest industry standards of professionalism and best-practice.

However, we understand that, on occasion, things can go wrong and customer feedback is very important to us. So if you have any feedback or a complaint, please contact us at [email protected] and we will strive to resolve any issues as soon as possible.

 

Our Customers Rate Us As "Excellent"

 

  • Had to get a hire car last min and the lads in store were extremely helpful and very kind. Great customer service and a hire car I wish I never had to give back, my entire experience was great. Would definitely recommend.

    December 2025

  • Good friendly staff, would recommend to family and friends

    December 2025

  • Booked online, very easy and quick to organise. Arrived for collection turnaround was fast and customer service from Kayleigh and the operators was friendly, professional and engaging answering all my questions. Happy to recommend.

    November 2025

  • Ty served me this morning. He was friendly, patient and efficient. Very good service.

    November 2025

  • Very pleased with the customer service experience I received, the booking was a quick and easy process. The van was a good vehicle and easy to drive. I would highly recommend U-Drive to my friends and family.

    November 2025

  • Hired a small van from the Bristol branch. So easy! Excellent vehicle condition, cheap rental price for 24 hours. Easy to park my car on site for free during the hire period. Friendly, knowledgeable staff. Would use again, highly recommended.

    October 2025