As we grow into a national company, we continue to maintain our values as a family business that started small over 40 years ago and instill in our team to offer excellent customer service in all that we do.
We are long-term proud members of the BVRLA and follow their Codes of Conduct.
This provides customers with the reassurance that we are committed to delivering the highest industry standards of professionalism and best-practice.

However, we understand that, on occasion, things can go wrong and customer feedback is very important to us. So if you have any feedback or a complaint, please contact us at [email protected] and we will strive to resolve any issues as soon as possible.

 

Our Customers Rate Us As "Excellent"

 

  • The minibus was easy to drive with excellent driver assist features such as reversing cameras and mirror safe to change lane indicators. Quick and effective staff. Vehicles checked in a systematic way. Full tank on collection was a real bonus.

    May 2026

  • Ty was beyond amazing, we started losing faith in finding a van on the same day but we found it in Ty. He's the man with all the knowledge and Tys customer service skills are beyond anything I've ever seen. I will be using U-Drive again because of this experience with Ty.

    May 2026

  • A brilliant team - really friendly and so helpful. The Luton van was perfect and our total experience with the Cardiff team couldn’t have been better. So efficient. I will definitely use again.

    May 2026

  • Always have what you're looking for in a vehicle. Quick and friendly service. Cheapest deals I've found and very easy process. Highly recommend. 5*

    April 2026

  • I was massively impressed with the ease of the website, then the customer service during the period.... Then when I collected the vehicle Ty from Poole depot was brilliant.

    April 2026

  • Kayleigh was very helpful with suggesting EV charging stations to use and other questions I had as I had not used an EV before. Euan was very efficient and explained the terms to me well.

    April 2026