As we grow into a national company, we continue to maintain our values as a family business that started small over 40 years ago and instill in our team to offer excellent customer service in all that we do.
We are long-term proud members of the BVRLA and follow their Codes of Conduct.
This provides customers with the reassurance that we are committed to delivering the highest industry standards of professionalism and best-practice.

However, we understand that, on occasion, things can go wrong and customer feedback is very important to us. So if you have any feedback or a complaint, please contact us at [email protected] and we will strive to resolve any issues as soon as possible.

 

Our Customers Rate Us As "Excellent"

 

  • Exemplary customer service. Everything was clearly explained, the van was ready early - very clean (and new!). Painless. That is why we always come back to U-Drive.

    September 2025

  • Staff member Ty at Poole was courteous and nothing was an issue. Needed to change van spec at short notice. Add to this his great sense of humour which added to a stress free experience. Thank you

    September 2025

  • Excellent service, very happy to recommend U-Drive, very friendly staff and they made the whole process of van hire straight forward, many thanks to Kayleigh, I will use U-Drive next time too.

    September 2025

  • Excellent service! Particularly impressed by the young woman in the office at Southampton who was very on it and organised. Painless experience from start to finish.

    September 2025

  • U-Drive were simple and easy to deal with and had the best weekend/bank holiday return policy of any rental agency in the area. Will be using them again in the future. Thanks Kayleigh for the assistance and instruction.

    September 2025

  • I have hired from U-Drive on many occasions the service and vans are always great.

    September 2025