Credit Controller

About Us

U-Drive, a well-established family-owned vehicle rental company with a 42-year legacy, operates over 4,000 vehicles across daily rental, contract hire and leasing fleet in the UK.

Our commitment to excellent service extends to both business customers and private hirers.

U-Drive is looking for a proactive and resilient Credit Controller to join the Finance team at our Head Office in Poole. This is a key role in protecting cash flow, reducing bad debt risk and ensuring our account holders operate within agreed credit terms.

If you're confident, organised and comfortable managing high-volume accounts while building strong customer relationships, we'd love to hear from you.

Role Overview

As a Credit Controller, you will manage a portfolio of 300-600 live B2B accounts, taking ownership of collections, resolving invoice queries, and maintaining accurate financial records.

You will work closely with the Head of Finance, the Debt Recovery Manager, local branches and Business Development Managers to ensure accounts remain compliant, payments are received on time and risks are effectively managed.

Full-time office based 37.5 hours Monday-Friday 8:30-17:00 or 9:00-17:30 

Between £29,000-32,000 per annum, depending on experience.

Key Responsibilities

• Proactively chase overdue payments via telephone, email and post
• Reduce overdue arrears days and minimise bad debt exposure
• Resolve queried sales invoices within 5 working days
• Allocate payments accurately and promptly
• Maintain detailed and accurate records of all customer communications
• Assess and process new credit account applications within 5 working days
• Manage the direct debit function, ensuring legal requirements are met
• Recommend appropriate recovery action for non-compliant accounts
• Support the wider Finance team with additional duties as required

Requirements

Qualifications

• Good standard of education to at least secondary level

Experience and Skills

• Experience in B2B credit control or debt collection
• Strong knowledge of Microsoft Office
• Confident communicator with excellent negotiation skills
• Ability to build rapport while maintaining firm payment control
• Understanding of debt recovery processes and appropriate escalation routes
• High level of accuracy and attention to detail
• Experience with finance systems

Benefits

• 30 days annual leave (including Bank Holidays), increasing with length of service

• Employee discount on U-Drive vehicles, including discounts for friends and families
• Access to an Employee Assistant Program in partnership with Health Assured
• Free yearly MOT
• Access to Employee Discount Program offerings savings on over 3,000 retailers
• Cycle to work scheme
• Smart tech scheme
• Opportunities to buy extra holiday when available

If you are a hardworking individual who thrives in a varied workday, values customer service, and possesses the necessary skills, seize this opportunity to join an essential team at U-Drive.

We are committed to a policy of equal opportunity.