Customer Care Sales Advisor (Inbound)

U-Drive is a family-owned vehicle rental business with a 43-year legacy in the automotive sector. Operating a fleet of more than 4,000 vehicles, the company supports customers across daily rental, contract hire, and leasing services, with a strong focus on reliable service and practical mobility solutions.

As a Customer Care Sales Advisor (Inbound), you will play an important part in helping customers find the right vehicle solution while supporting commercial growth through a high-quality reservation experience. This role sits at the point where customer service and sales come together, requiring a professional approach to customer conversations, careful attention to detail, and close collaboration with internal teams to ensure enquiries are handled smoothly from first contact through to booking.

Responsibilities

• Respond to inbound customer enquiries professionally and efficiently across phone and reservation channels.
• Produce accurate quotes, check availability, and convert enquiries into confirmed reservations.
• Use internal systems to create, process, and manage vehicle bookings and payments.
• Advise customers on suitable vehicles and promote relevant add-on products to increase revenue.
• Route queries to the correct department quickly while identifying sales leads and additional business opportunities.

Requirements

• At least 1 year of experience handling inbound enquiries and converting leads into bookings.
• Proficiency with Microsoft Office.
• Eligibility to work in the UK.
• Experience communicating with customers by phone in a confident and professional manner is a plus.
• Experience working with reservation teams would be advantageous.

Benefits

About Us

U-Drive, a well-established family-owned vehicle rental company with a 43-year legacy, operates over 4,000 vehicles across a daily rental, contract hire and leasing fleet in the UK. Our commitment to excellent service extends to both business customers, and private hirers.

• 30 days annual leave (inclusive of bank holidays), increasing with length of service
• Employee discount on U-Drive rental, including discounts for friends and family
• Company-sponsored training and development opportunities
• Access to the Employee Discount Program, offering savings on over 3,000 retailers
• Employee Assistance Program in partnership with Health Assured
• On-site parking where available