Collections Agent

We have an exciting opportunity for a motivated Collections Agent to join our Finance team at U-Drive.

Reporting to the Head of Finance, you will be responsible for managing a portfolio of customer accounts, negotiating sustainable repayment arrangements and supporting customers in resolving outstanding balances.

The successful candidate will have a strong analytical and problem-solving mindset, excellent communication and negotiation skills, and the ability to manage their workload effectively in a fast-paced environment.

If you are organised, confident communicating with customers and enjoy finding practical solutions, we would love to hear from you!

About the Role

As a Collections Agent, your key responsibilities will include:

• Handling a high volume of inbound and outbound calls with customers regarding outstanding payments.
• Negotiating, implementing and monitoring appropriate repayment arrangements.
• Processing customer payments accurately and efficiently.
• Engaging with customers via email, particularly where previous contact attempts have been unsuccessful.
• Managing a portfolio of customer accounts and ensuring agreed payment plans are maintained.
• Maintaining accurate and up-to-date records of customer interactions, payments and collection activity across our internal systems.
• Working closely with the Litigation team to ensure customers understand the collections process and any next steps.
• Developing your knowledge of litigation procedures to support the preparation and submission of court cases, as well as responding to customer queries effectively.

Requirements

We are looking for someone who is proactive, resilient and confident communicating with customers to achieve positive outcomes.

You will ideally have:

• Previous experience in an inbound and outbound contact centre environment.
• Excellent written and verbal communication skills.
• Strong negotiation skills, with the ability to agree practical and sustainable repayment solutions.
• Good analytical and problem-solving abilities.
• Excellent organisational and time management skills, with the ability to prioritise a busy workload.
• Strong IT skills, including confidence using Microsoft Office and accounting software.
• A professional and customer-focused approach, with a keen eye for accuracy and detail.

Benefits

About U-Drive

Established over 40 years ago, U-Drive is a family-owned and operated vehicle rental company supplying high-quality cars, light commercial vehicles (LCVs) and specialist vehicles across the UK.

Our friendly team takes pride in working together to deliver outstanding service to our business customers and private hirers alike. We value teamwork, commitment and a shared passion for providing a great customer experience.

Joining U-Drive means becoming part of a supportive team where your contribution matters and there are opportunities to develop your skills and knowledge.

What We Can Offer You

We believe in rewarding our people and supporting their development. Our benefits include:

• 30 days' annual leave, inclusive of bank holidays, increasing with length of service.
• U-Drive rental discounts, including exclusive discounts for friends and family.
• Training and development opportunities, sponsored by the company.
• Employee Discount Programme, offering savings at over 3,000 retailers.
• Employee Assistance Programme, in partnership with Health Assured, providing support and guidance when you need it.

Equal Opportunities

U-Drive is committed to a policy of equal opportunity and welcomes applications from all suitably qualified candidates.

Interested in joining U-Drive?

If you have the skills, experience and enthusiasm to make a difference within our Finance team, we would love to hear from you.