U-Drive are hiring! We have an great opportunity for a dynamic Rental Supervisor to join our committed team in Dorchester. We are looking for a dedicated and hardworking individual who thrives in a dynamic and fast-paced work environment. As a vital part of one of U-Drive's essential teams, you'll play a key role in ensuring outstanding customer service.
About the Role
Under the guidance of the Branch Manager, you'll be part of a 45-hour rota that includes weekends. Your primary focus will be supervising and assisting in preparing and delivery vehicles, as well as collecting and assessing damage.
Role Responsibilities
- Deputise for the Multi-site Branch Manager in his/her absence
- Answer incoming telephone enquiries promptly
- Enter booking details onto the system and process sales order agreements, including preparing invoices
- Promote the Company at every opportunity
- To provide full support for all office activities and filling management system
- Check vehicle at end of hire for damage, using appropriate system, as and when required
- Ensure compliance with all relevant health and safety regulations, including keeping work area clean and tidy, promoting and ensuring standards of internal branch cleanliness are maintained
- Report fault, damage or general un-roadworthiness in accordance with safety regulations and Company procedures to our Fleet team, as and when required
- Take responsibility for vehicle checking and cleanliness in the absence of the Valeter, including the pre-rental inspections
- Drive, deliver and/or collect vehicles directly to customer or inter-branch, as and when required
- Administering Rental Hire Contracts
- Supervising a team of drivers and insuring they maintain a quality of work compliant with Company standards
- Utilising internal systems for creating and processing vehicle bookings
- Any other duties as required
Requirements
About You
The ideal candidate will be a can-do individual who thrives in a fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing an exceptional customer experience.
- Full clean UK driving license
- Positive "Can do" attitude
- Ability to thrive in a fast-paced, changing environment
- Strong team player
- Commitment to providing excellent customer service
- Excellent telephone manner and communication skills
- Ability to work under pressure and meet deadlines
- Resilience in handling customer queries and complaints
Benefits
About Us
Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.
What We Offer
- 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
- Training and development opportunities
- Discounts at 3,000+ stores
- Free eye tests
- On-site parking where available
- Competitive pension
- Employee discount across U-Drive branches
- Employee Wellbeing Program