Customer Service Policy
At U-Drive we endeavor to provide you with the best possible service at all times. If you would like to make any comments, suggestions, raise a query or make a complaint about the service you have received, please contact us.
We will respond to your query within 5 working days.
All U-Drive Employees will be trained in customer service standards; will exhibit customer friendly service skills; and be knowledgeable, professional and courteous in meeting the needs of our customers.
U-Drive will return all phone calls and emails received from clients within agreed timescales. Where we are unable to meet this agreement we will inform you of this as soon as possible and agree a new deadline.
As part of our commitment to upholding professional standards, we will review our policies annually to ensure that they continue to meet business needs and the BVRLA’s Code of Conduct; and that they are consistently applied to all our customers.
What we ask of our Clients
Treat staff courteously - at all times being fair, polite and respectful, regardless of age, gender, race, religion, sexual orientation or disability. Give us feedback and inform us of any difficulties they experience, when they arise. Remember that U-Drive will not accept abusive language or threats to its staff and will take appropriate action where these occur.
U-Drive Limited may collect personal information from you via this website, for example, if you make a reservation, in order to receive news and announcements, or when applying for jobs, your information may be stored manually or electronically.
Any personal information you give to us will always be processed in accordance with the UK Data Protection Act 1998. We will only use the personal information you provide to deliver the services you have requested, or for our lawful, disclosed purposes.
We will not make your personal details available outside our company without your consent, unless obliged by law.
The General Manager
If you have a suggestion that you feel will improve the service that we offer, please email us, rewards may be offered for the best suggestions
If you have reason to complain about the service offered by U-Drive you should in the first instance contact your nearest U-Drive Location and speak to the Branch Manager. If you are not satisfied with the response you receive please email us with full details, including the Branch Location and rental agreement number.